Shipping Information

Shipping Rates & Delivery Estimates

We offer a variety of shipping methods and work with some of the most reliable shippers in the industry to ensure that your products arrive quickly and safely.

Shipping Method
Delivery Estimate
Cost
Availability
Air Freight
1 - 3 business days
$25 - $450 depending on size/weight
Available to almost anywhere in Canada.
Flat Rate Shipping
3 - 7 business days
$15 - $400 depending on size/weight
FREE for Parts/Accessories
Available to almost anywhere in Canada.
Local Pickup
1 - 4 hours
(depending on time of day)
FREE
Only available locally to customers near the warehouse. Contact to arrange for local pickup. Only in Canada.
Ship Collect
Depending on carrier
Customer assumes cost
Customer arranges the shipping themselves. Available to US and Canada.
Flat Fee Shipping

eMotors Direct uses a flat rate shipping fee for all orders within Canada and the cost is displayed at checkout as well as in the product page.

Order Processing Time

Estimates are after the order has been processed. All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays, we do not have carriers that operate during these days.

Availability & Backorders

In the event that the product is out of stock, most products can be backordered, and will be an additional 2 weeks before being shipped out. This is indicated on the product detail page. If you have any questions about whether or not a product is available please contact us.

Other Considerations

Shipment to P.O. boxes or APO/FPO addresses

eMotors Direct does NOT ship to PO Boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

You can also track your account under My Account. Sign in and view your Recent Orders or Purchase History.

Damages

eMotors Direct cares about your package! If there is a package that has arrived damaged, please contact us immediately and we will with work the carrier to see what has happened. We would file a claim immediately with shipping company and send another shipment out. We do our best to ensure you receive your product safely and in the best quality we can.

Please save all packaging materials and damaged goods before filing a claim.

Customs, Duties and Taxes

eMotors Direct ships from Canadian Locations, so customs within the country is not expected. However, eMotors Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Delays

There is only so much we can control in terms of shipping. If there will be a significant delay in shipment of your order, we will be monitoring the status of the shipment and we will contact you via email or telephone.

International Shipping Policy

We currently only ship to Canada and United States