Warranty Returns & Exchanges
This limited warranty pertains to physical Items, and only for physical goods, purchased from eMotors Direct (the "Physical Goods"). This limited warranty covers any imperfections or defects in material or workmanship under normal use and proper maintenance during the warranty period.
During the Warranty Period, should the product prove to be defective due to improper material or workmanship, eMotors Direct will repair or replace the product/parts of the product at no charge. This only applies to product that has been properly maintained and under normal use.
What will we do to correct problem(s)?
eMotors Direct will either:
- Repair the product using new or refurbished replacement parts.
- Replace the product.
It is up to eMotors Direct’s discretion to decide whether repairing or replacing is the better fit for the product.
How long does the coverage last?
The Warranty Period for Physical Goods obtained from eMotors Direct is 365 days from the date of purchase.
A substitution Physical Good or part presumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.
The Limited Warranty is non-transferable.
What does this limited warranty not entertain?
This Limited Warranty does not and will not apply to:
- Conditions, malfunctions or damages not resulting from defects in material or workmanship
- Normal wear and tear
- Damages from operating the product outside its intended use
- Damages that may have occurred during delivery process
What do you have to do?
Simply get in touch with us to begin the warranty process. Together, we will determine the problem and the most appropriate solution for you.
Returns & Exchanges
Follow the following steps to complete your returns
- Fill out an online form with the details of your order to generate your Return Merchandise Authorization Number
- Pack your item properly
- Ship your item with the appropriate Return Label and RMA form provided in step 1
11635 180 St NW
Edmonton, AB T5S 2H6
If you are dissatisfied with your product for any reason, you may return it to eMotors Direct within 30 days of the purchase date, subject to conditions and exclusions listed below.
If return conditions are not met, eMotors Direct reserves the right to refuse to return, or to charge a minimum of 15% re-stocking fee. All return items must be in new condition, in their original unaltered box or container; must include packing materials, warranty cards manuals and accessories. eMotors Direct can only refund the original purchase price, shipping and handling fees are non-refundable.
Non-returnable items are not eligible for returns.
- Parts and Accessories
- Customized items that have been assembled (Example: custom gearboxes, gearmotors, etc.)
- Special Request Items
- Labor charges
Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model. This excludes discontinued products. If a newer model has been updated for the product you have purchased, and it was listed as discontinued at the time of purchase; we reserve the right to charge you the difference for the new model. This is at eMotor Direct’s discretion.
Please allow 3-5 business days to process mail-in exchanges.
Refunds & Credits
Once we have received and inspected your item(s), we will credit your account. Please allow 5-7 business days for transactions to be posted and to appear. In most cases, refunds and credits are issued in the same way you have provided payment at the time of purchase. eMotors Direct will be in contact if there are cases that fall outside of this anomaly. Please note, eMotors Direct can only issue a refund on the original purchase price. Shipping and handling fees are non-refundable.
eMotors Direct is not responsible for personal data or items left in returned merchandise. eMotors Direct is not responsible for consequential or incidental damages resulting from the sale, or use of any merchandise purchased from eMotors Direct. eMotors Direct are only responsible for the monetary value of the merchandise sold. All damages and/or missing items must be communicated to eMotors Direct within 2 business days of receipt of merchandise.